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Terms & Conditions


The contract: This contract is between My Peru Guide LLC DBA as GoTrekPeru.com and the client. The client is expected to have read and understood our travel policy outlined below. These conditions apply only to services in our program and not to the international and national flights. International and national flights are subject to the conditions imposed by the airlines.

 

Responsibility: GoTrekperu.com acts only as an agent for the client and cannot be held responsible for services provided by airlines, hotels, or any other supplier. GoTrekPeru.com cannot be held liable for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical failures, climate conditions, criminal acts or any other condition outside GotrekPeru.com’s control.

Bookings are accepted on the understanding that clients recognize the possible risks inherent to adventure travel and that they undertake the tours featured in our program at their own will. It is also important to understand that the most meticulously planned arrangements can go wrong. There may be occasions when delays, discomforts or unforeseen circumstances will occur. GoTrekPeru.com cannot accept responsibility for these eventualities.

 

Package Prices: All prices are in US Dollars, and are subject to change, without notice, due to currency fluctuation, hotel or airline rate changes, or increase in operational costs, until the total amount is received by GoTrekPeru.com. If a traveler is not willing to pay such an increase, all payments made will be refunded according to our Refund and Cancellations policies.

 

Payment Processing: Full payment is due at the time of booking. All packages are subject to price and availability changes. We cannot secure a spot in a tour program until payment is received in full.  We accept all major credit cards (Amex, Visa, Mastercard, Discover). Please make sure you hire travel insurance to cover unforeseen events.

 

Revisions and Cancellations: In the event you need to change your travel plans after booking, certain restrictions may apply. Revision, cancellation, and refund policies vary in accordance with the supplier’s policies (hotels, transfers, tickets, etc.) as well as our policies. In addition, we reserve the right to charge USD 50.00 as an administrative fee.

 

Mandatory Insurance Requirements: Clients must have travel insurance with a minimum medical, evacuation and repatriation coverage of USD 200,000 covering all applicable dates of travel hired with GoTrekPeru.com. This insurance must cover personal injury and emergency medical expenses. On the first day of each Tour Program, a representative of GoTrekPeru.com will verify that clients have sufficient insurance in place. You should extend coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of the Tour Program provided to you as a client and coverage is paid by you as a client. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.

 

Trips requiring Inca Trail permits: If the trip is cancelled by the client and the permit for the trek has been issued, the amount of USD 250.00 per person is non-refundable and non-transferable. Inca Trail permits are issued by a Peruvian government agency which doesn not provide refunds or accept changes. Due to high demand and limited space availability, permits for the Inca Trail have to be purchased months in advance.

In the event that we are not able to secure you a permit and you are not able to start the trek on a different date, the amount paid to GoTrekPeru.com will be fully reimbursed, less any bank transfer fees. The amount of USD 250.00 per person becomes non-refundable once the Inca Trail permit has been issued.

 

Documents: A valid passport will be required for booking the Inca Trail. For student discounts, a valid ISIC is also required. If a valid ISIC is not provided at the time of booking, we will process your booking at regular rates. You MUST bring your valid passport and ISIC with you to the trek.

Your passport also needs to be valid at least 6 months after your trip return date. A valid passport is required for travel in the country of destination.

 

US citizens: please click here for information on how to get your passport in a hurry.

 

Airfare: The airfare for all packages including airfare may not be guaranteed with regard to price or availability until paid in full. Schedule, flights and fares are based on current rates at time of ticketing. These may change without notice. Every effort will be made to obtain the best fares and schedule available. Once a flight is booked, the price of it will need to be paid in full immediately. No refunds are available in case of cancellations.

 

Exclusions: Prices do not include gratuities, insurance, airport taxes and passport or visa fees. Nor do they include telephone calls, other personal or incidental items or any other features not listed.

 

Confirmation: Please confirm flights with the airline prior to departure. For domestic flights, 24 hours is recommended. For international flights, 72 hours is mandatory. Check-in Requirements: It is important to arrive at the airport at least 2 hours prior to departure for all domestic flights and 3 hours prior to departure for international flights. LAN Peru accepts check-ins online (www.lan.com).

 

Tickets and Vouchers: Travel documents will be emailed to you two to three weeks prior to departure. Please check your documents when you receive them. Lost, stolen or destroyed tickets or vouchers cannot be replaced or refunded. Important: Bring with you all documents provided by GoTrekPeru.com.

 

Accommodations: We will try our best to book the hotels that we advertise on our itineraries and website; however, during the peak seasons we may be forced to offer substitutes. In this event, we will provide a few choices and the client will have the opportunity to choose any of those or cancel his/her booking within one week of our notice.

In the event you need to change your travel plans after booking your accommodation in Peru, certain restrictions may apply. Revision, cancellation, and refund policies vary in accordance with the hotel or hostel supplier’s policies (Please ask for further details). The majority of hotels and hostels in Peru do not accept cancellations 30 days prior to check-in date. If a hotel or hostel does not accept cancellations, a refund of the amount paid won’t be issued.

 

Vaccines: Vaccinations may also be required, especially if traveling to rural areas or the Amazon region. Please check with your local Center for Disease Control and Prevention. It is the sole responsibility of the traveler to make sure that he/she complies with all passport, visa and vaccination requirements. Latika Adventures INC assumes no responsibility if a client is refused boarding of a plane or entry into a country.

 

Disclaimer: GoTrekPeru.com is not liable whatsoever for any claim arising out of or in connection with these packages, nor is it liable for loss of or damage or injury to property, or injury or death to person caused by reason of any defect, negligence or other wrongful act or omission by any transportation company, hotel, agency or any other cause beyond its reasonable control.

 

Complaints: Should the client have a complaint about any of the tour arrangements, it is a condition of the contract that you tell our local representative at the time. Failure to register a complaint at that time will deny us the opportunity to investigate and rectify the problem and thus prevent GoTrekPeru.com from accepting any form of responsibility. If the client has a dispute with GoTrekPeru.com which we are unable to resolve at that time, please write to us within 30 days of your return and we will investigate further.

 

Renting Equipment: Damages to our equipment and associated fees will be determined by GoTrekPeru.com staff on all equipment. Damages may include: lost, bent or broken poles, sleeping bags, backpacks. Damage Fees: Hiking Poles $50.00 per pole. 

 

Cancellation Terms and Refund Policy for all of Our Expedition Trips:

You may cancel your booking at any time by notifying GotrekPeru.com; however, cancellation fees will apply based on the date on which notice of cancellation is received by GoTrekPeru.com. Cancellation fees are expressed as an amount or percentage of the total price paid for the cancelled Tour, product, or service (excluding any insurance products).

  • (a) Cancellation notice received 60 days or more before departure date of tour will result in the loss of USD 250.00 per traveler for tours over USD 450.00, and USD 125.00 per traveler for tours below USD 450.00. The remainder of the payments made to GoTrekPeru.com in respect of the cancelled product will be refunded (bank fees charged as a consequence of the refund will be paid by the client and deducted from the total amount to be refunded).
  • (b) Cancellation notice received 59-30 days before departure date of tour will result in the loss of an amount equal to 50% of the total amount paid to GoTrekPeru.com in respect of the cancelled tour. The remainder of the payments made to GoTrekPeru.com in respect of the cancelled product will be refunded (bank fees charged as a consequence of the refund will be paid by the client and deducted from the total amount to be refunded).

  • (c) Cancellation notice received less than 30 days before departure date of tour will result in the loss of the amount paid to GoTrekPeru.com in respect of the cancelled tour. This specific scenario will be assessed on an individual basis, and a refund no higher than 25% of the total amount paid may be granted or refunded (bank fees charged as a consequence of the refund will be paid by the client and deducted from the total amount to be refunded).

 

Privacy Policy:

My Peruy Guide LLC operates the GoTrekPeru.com website, which provides the Service offered in this site. 

This site is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

If you decide to use our Service, then you accept the collection and use of information in relation with this policy. The Personal Information that we collect are used to process reservations and improving our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

When booking a tour package with us, we will need you to provide personal information to complete your reservation. This information includes your name, address, phone, e-mail address, age, date of brith, citizenship, nationality, and passport number. This information will be used to process reservations and contact you.

We must to information you that whenever you visit our site, we collect information that your browser sends to us. This information is collected as Log Data and may include your computer's Internet Protocol (IP) address, browser version, pages of our site that you visit, the time and date of your visit, the time spent in each page, and other data.

We may employ third-party companies or individuals to facilitate our Service or provide the Service on our behalf. We let you know that these parties have access to your Personal Information; however, the are not allowed to disclose or use your information for purposed outside your reservation.

We use commercially acceptable means of protecting your  information because your privacy is important to us. Please remember that internet is not 100% secure and reliable; therefore, we cannot guarantee the absolute protection of your data. 

Our site contains links to other sites. If you click on a third-party link, you will be redirected to that site. We do not operate other third-party sites; therefore, we are not responsable for their practices.

 



California Seller of Travel 2100509-40

US Phone Number: 001 661-204-2791

sales@gotrekperu.com

 
Peru Contact Details:

Urb. San Doria Lote A-9, Dpto. C-1

Distrito de Cayma, Arequipa, CP 04017.





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